We ship to the United States only. Orders ship within 3 to 5 business days. Free shipping on orders over $150. Shipping rates are determined based on total order weight.

All sales are final. For health and safety reasons, all products and shipping costs are non-refundable. In the case that your order arrives broken or damaged, contact us directly at info@thegrassagency.com with an image of the product and your order number so that we can initiate a potential return.

If you fumbled your pipe within the first 14 days, contact us with pics of the damage and your order number, and we’ll shoot you a discount code for 15% off a replacement.

In the case that your order arrives broken or damaged, contact us directly at info@thegrassagency.com  with an image of the product and your order number so that we can initiate a potential return.

We're sorry it happened. Unfortunately, it's a too frequent occurrence. The Grass Agency is not responsible for lost or stolen packages.

We love a good letter or email. Please send us your questions or love notes to 911 58th Street, Oakland, CA 94608 or info@thegrassagency.com. If you have a burning question that's so important you must talk to a human being immediately, drop us a line at (512) 585-7610.